MONARCH PRO WASH

Metro Vancouver's Mobile Exterior Cleaning Specialists

TERMS AND CONDITIONS OF SERVICE

Effective Date: May 2026  |  Province of British Columbia, Canada

Please read these Terms and Conditions carefully before booking or using any services provided by Monarch Pro Wash. By scheduling an appointment, you agree to be bound by these terms in their entirety.

1.  SERVICES PROVIDED

Monarch Pro Wash provides professional mobile exterior cleaning services exclusively within the Metro Vancouver Area. Our service offerings include, but are not limited to:

  • Balcony deep cleaning

  • Driveway, walkway, and garage cleaning

  • Commercial storefront cleaning

  • Patio and deck cleaning

  • Spider deterrent treatment

  • Pigeon dropping cleanup and other balcony-specific add-on services

All services are performed at the customer's residential, condominium, or commercial property. Services are subject to applicable building management or strata/condo corporation permissions where required. It is the customer's responsibility to obtain any necessary approvals prior to booking.

2.  BOOKING AND PAYMENT

  • All bookings must be made through our official channels, including our website, by phone, or through an approved third-party booking form.

  • A valid credit card is required at the time of booking to secure your appointment and to administer our cancellation policy.

  • Payment for services may be made before or after the service is completed by e-transfer, cash, or credit card.

  • We accept major credit cards, Interac e-Transfer, and other approved payment methods.

  • Service prices are subject to change without prior notice. However, once a booking is confirmed, the agreed-upon rate will be honoured.

3.  CANCELLATION AND RESCHEDULING POLICY

We understand that plans can change. The following cancellation fees apply based on the notice provided prior to your scheduled appointment:

  • 48–96 hours before appointment: A flat cancellation fee of $50.00 CAD will be charged.

  • 24–48 hours before appointment: A cancellation fee equal to 50% of the total service price will be charged.

  • Less than 24 hours before appointment: The full service amount will be charged.

If our team arrives at the scheduled location and is unable to access the property or area to be serviced due to building restrictions, denial of access, or failure to obtain the necessary tenant or strata permissions, the appointment may be deemed a no-show and the full service amount will be charged.

Rescheduling requests made with more than 48 hours' notice will be accommodated at no charge, subject to availability.

4.  ACCESS AND SAFETY REQUIREMENTS

  • Customers are responsible for ensuring safe, clear, and unobstructed access to all areas to be serviced prior to our arrival.

  • Monarch Pro Wash reserves the right to refuse or discontinue service where conditions are deemed unsafe, including but not limited to: structural damage, broken glass or railings, the presence of hazardous materials, or severe weather conditions.

  • Our team will not move heavy furniture, glass panels, or any objects that may pose a safety risk to our staff or to your property.

  • Customers are responsible for removing fragile, valuable, or personal items from the service area before our arrival.

5.  LIABILITY

  • While Monarch Pro Wash takes the utmost care during every service, we are not liable for pre-existing damage, normal wear and tear, or underlying structural deficiencies on balconies, railings, driveways, decks, patios, or storefronts.

  • We are not responsible for water intrusion into interior spaces resulting from inadequate building seals, faulty drainage systems, or design deficiencies beyond our control.

  • Customers are solely responsible for ensuring that their property management, strata council, landlord, or building owner has granted permission for exterior cleaning services before booking.

  • Monarch Pro Wash carries commercial liability insurance in accordance with applicable British Columbia requirements. Proof of insurance is available upon request.

6.  WEATHER POLICY

The safety of our team and the quality of our work are our top priorities. If a scheduled service must be postponed due to rain, lightning, high winds, or other extreme weather conditions, Monarch Pro Wash will notify the customer as soon as practicable and will reschedule the appointment at no additional cost to the customer. No cancellation fees will be applied for weather-related postponements initiated by Monarch Pro Wash.

7.  PRIVACY AND PERSONAL INFORMATION

Monarch Pro Wash is committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable federal privacy legislation. We collect personal information solely for the purposes of booking management, service communication, invoicing, and service delivery.

  • We will not sell, rent, or disclose your personal information to third parties except as required by law or as necessary to deliver our services (e.g., payment processors).

  • You have the right to access, correct, or request deletion of your personal information by contacting us in writing.

  • For full details, please refer to our Privacy Policy available on our website.

8.  PHOTOGRAPHY AND MARKETING

By booking our services, you grant Monarch Pro Wash a non-exclusive, royalty-free licence to capture "before and after" photographs and video footage of the areas serviced for the purposes of quality assurance and promotional marketing.

  • No personal identifiers, unit numbers, civic addresses, or identifying building features will be displayed in any published content.

  • If you do not wish to have your property photographed or used in marketing materials, please notify us in writing prior to your scheduled appointment. We will honour your request without any impact on your service.

9.  LIMITATION OF LIABILITY

To the fullest extent permitted under the laws of British Columbia and Canada, Monarch Pro Wash, its owners, employees, agents, and contractors shall not be liable for any indirect, incidental, special, exemplary, or consequential damages arising out of or in connection with the use of our website or the provision of our services, even if advised of the possibility of such damages.

Our total aggregate liability to any customer for any claim arising from our services shall not exceed the total amount paid by that customer for the specific service giving rise to the claim.

10.  GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of British Columbia, with venue in the City of Vancouver.

We encourage customers to contact us directly to resolve any concerns before initiating formal proceedings. Many disputes can be resolved quickly and amicably through open communication.

11.  CHANGES TO THESE TERMS

Monarch Pro Wash reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and will take effect immediately upon publication. Continued use of our services following any such update constitutes your acceptance of the revised terms.

12.  CONTACT INFORMATION

For questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact us through any of the following:

Monarch Pro Wash  ·  Metro Vancouver, British Columbia  ·  © 2026 All Rights Reserved